Contact us

Quickest and easiest

Manage your account online

Access our self-service portal to check your balance, set up a payment plan and more. You will need your STA reference number and the email address or phone number we hold on your file.

Prefer to talk?

Call us

Our customer liaison team can take payments, talk you through income and expenditure forms, and help with any questions you may have regarding your account.

Write to us

Email us

Contact us using our online form, or send your email to [email protected]

Send us a letter

Our address

STA Unify
The Drying Loft, 25/26 Turkey Mill Court,
Turkey Mill Business Park,
Ashford Road, Maidstone,
Kent, ME14 5PP
United Kingdom

How to complain

Make a complaint

If you wish to make a complaint you can use the contact form above, or send us details of your complaint by email to: [email protected], or in writing addressed to:

Compliance Department, STA Unify, The Drying Loft, 25/26 Turkey Mill Court, Turkey Mill Business Park, Ashford Road, Maidstone, Kent, ME14 5PP, United Kingdom

For further information about our complaints process or to escalate your complaint to a regulatory body, see our Frequently Asked Questions.