New Client Form
Workflow for [28]
Telephone activity commences and continues throughout the entire process subject to OFCOM rules on harassment
Email 1 to student debtor
SMS to student debtor
Email 2 to student debtor
SMS 2 to student debtor
If debt value >£[84], request to client for legal action ⚠️
If debt value lower than £[84], request to client for monitoring if debt value >£[80] ⚠️
If approved, file traced
Letter of Claim sent to student debtor
Legal action commences
If no collection, file automatically moved to monitoring
If no collection, request to client to move to monitoring ⚠️
If no collection, file closed.
No Legal Action taken. If debt value >£[80], file moved to Monitoring for [81] (ℹ️)
No Legal Action taken. If debt value >£[80], request to client to move to Monitoring for [81] ⚠️
No Legal Action or Trace/Monitoring taken, file closed
No Local Agent action taken, file closed
If debt value >£[80], file traced
If debt value >£[80], request to client to trace ⚠️
If new address found, return to pre-legal process. If no new address available, move to monitoring for [81]
If new address found, return to pre-legal process. If no new address available, request to client to move to monitoring for [81] ⚠️
Client doesn’t trace, file closed.
Credit file continuously monitored for [81] until any change that could result in a new address being available
If case becomes eligible for recovery to re-commence, file returns to pre-legal process. If no new information found in [81], file closed.
Client doesn’t trace, file closed.
